Pick your source. We handle the rest.
Tickets, contacts, KB articles, custom fields, attachments. We move everything to your new platform while your team keeps working.
Where are you migrating from?
Select the platform you want to move off of.
Popular migration paths
Each route comes with a dedicated team, field mapping, and a free demo migration on your actual data.
How we compare
Most migration tools give you a dashboard and wish you luck. We give you a team.
| Feature | MigrateX | Help Desk Migration | DIY / Manual |
|---|---|---|---|
| Dedicated migration team | Included. One team from scoping to cutover. | Self-service tool. You run the migration yourself. | Your engineering team builds and runs it. |
| Custom field mapping | Included. We map every field and review it with you. | Custom Work tier (paid). | Manual CSV prep and field matching. |
| Delta / incremental sync | Included in all plans. | Signature tier only ($4,200+). | Requires custom scripting. |
| Cutover support | 24/7 support during go-live. | Paid add-on, scales with migration size. | On your own. |
| Migration rollback | One-click rollback. | Not available. | Manual restore from backup. |
| Parallel migrations | Included. | Paid add-on. | Custom scripting required. |
| Data validation report | Full report before and after. You sign off. | Limited validation. | Manual spot-checks. |
| Pricing model | Per-record, volume-tiered. No hidden fees. | Per-record, non-linear + paid add-ons. | Engineering hours + opportunity cost. |
| Free test migration | Up to 100 records on your actual data. | Up to 25 records. | N/A |
Dedicated migration team
Custom field mapping
Delta / incremental sync
Cutover support
Migration rollback
Parallel migrations
Data validation report
Pricing model
Free test migration
Need something different?
Not every migration fits a standard path. We handle the edge cases too.
Request a new platform
Don't see your platform above? Tell us what you're using and we'll assess API readiness, migration scope, and timeline.
Request platformCustom migration project
Mergers, multi-instance consolidations, or non-standard environments. We build custom migration plans with validation and staged execution.
Discuss your projectCommon questions
Tickets, comments, attachments, contacts, organizations, custom fields, timestamps, tags, knowledge base articles, and SLA configurations. The exact list depends on the source and target platforms.
Your infosec team will actually approve this
We built the security model around what enterprise security teams actually ask for, not marketing checkboxes.
Encrypted end to end
TLS 1.3 in transit, AES-256 at rest. API keys live in isolated vaults and rotate automatically. Your credentials never sit in a config file.
Nothing sticks around
We spin up a fresh, isolated environment for your migration. Your data is auto-purged within 7 days of completion.
SOC 2 Type II
We're on the SOC 2 Type II path. In the meantime, our controls, policies, and full audit trail are ready for your infosec team to review.
Least-privilege access
Each migration gets its own scoped API credentials. No shared keys, no admin-level access, no shortcuts.
Ready to migrate?
Run a free demo migration on your actual data. You review the results before anything touches production.