Moving off Freshdesk?
We handle the migration.
Tickets, contacts, KB articles, custom fields, attachments. Everything moves to your new platform while your team keeps working normally.
40,000+
Tickets migrated
Zero
Data loss
24/7
Cutover support
Where can I move from Freshdesk?
We support these migration paths from Freshdesk. Click to see the full field mapping.
A dedicated team handles your migration
Other tools hand you a dashboard. We assign you an engineer who knows your platform inside out.
Dedicated Migration Engineer
One person owns your migration end to end. Not a ticket queue.
24/7 Cutover Support
We manage the switch live, on your schedule, even weekends.
Post-Migration Validation
Full report verifying every record. You sign off before we close.
Zero downtime
Your team keeps working. We sync in the background.
YOUR FRESHDESK (stays live)
MIGRATEX MIGRATION
NEW PLATFORM
How it works
How are you moving off Freshdesk?
Every migration is different. We handle all three.
Full migration
Move everything: tickets, contacts, KB articles, custom fields, attachments. Your complete history lands in the new platform.
Example: A 50-person support team switching platforms at renewal.
Merge multiple instances
Consolidate separate instances into one environment. We handle deduplication and field conflicts.
Example: Post-acquisition teams merging two accounts into one.
Partial migration
Filter by date range, ticket status, tags, or any criteria. Move only what matters and leave the rest behind.
Example: Migrating only open tickets and last 12 months of history.
What moves from Freshdesk?
Click through to see exactly which fields migrate for each data type.
Agents
7 fields migrate
How we compare
Most migration tools give you a dashboard and wish you luck. We give you a team.
| Feature | MigrateX | Help Desk Migration | DIY / Manual |
|---|---|---|---|
| Dedicated migration team | Included. One team from scoping to cutover. | Self-service tool. You run the migration yourself. | Your engineering team builds and runs it. |
| Custom field mapping | Included. We map every field and review it with you. | Custom Work tier (paid). | Manual CSV prep and field matching. |
| Delta / incremental sync | Included in all plans. | Signature tier only ($4,200+). | Requires custom scripting. |
| Cutover support | 24/7 support during go-live. | Paid add-on, scales with migration size. | On your own. |
| Migration rollback | One-click rollback. | Not available. | Manual restore from backup. |
| Parallel migrations | Included. | Paid add-on. | Custom scripting required. |
| Data validation report | Full report before and after. You sign off. | Limited validation. | Manual spot-checks. |
| Pricing model | Per-record, volume-tiered. No hidden fees. | Per-record, non-linear + paid add-ons. | Engineering hours + opportunity cost. |
| Free test migration | Up to 100 records on your actual data. | Up to 25 records. | N/A |
Dedicated migration team
Custom field mapping
Delta / incremental sync
Cutover support
Migration rollback
Parallel migrations
Data validation report
Pricing model
Free test migration
Freshdesk migration questions
Canned responses are mapped to the equivalent in your target platform (e.g., Zendesk macros). We review each mapping with your team before running the migration.
Yes. We can filter by status, date range, tags, or any combination. You decide what moves and what stays.
We document each scenario automation and map it to the right trigger or workflow in the target platform. Complex multi-step automations are reviewed with your team.
Yes. Categories, folders, and article hierarchy are maintained. If the target platform uses a different structure (e.g., Zendesk's category/section model), we map it for you.
Inline images are migrated as attachments and re-linked in the target platform. No broken images in your ticket history or KB articles.
We match contacts by email address to prevent duplicates. If a contact already exists in the target platform, we link the tickets to the existing record.
We can consolidate multiple portals into one environment or keep them separate. We handle deduplication of contacts and companies across portals.
Depends on data volume. Small instances (under 10,000 tickets) finish in hours. Larger ones take a few days. We run a demo migration first so you know the timeline.
We can migrate custom objects like assets, warranties, or any data accessible via the Freshdesk API. We scope this during the initial call.
Yes. CC recipients on tickets are maintained in the target platform. The full conversation thread stays intact.
Every migration starts with a free demo migration on your actual data. Unlimited reruns until you're satisfied with the results.
Pricing is based on record volume. Run a free demo migration to get a number. Takes about 15 minutes to set up, no commitment required.