Moving off ServiceNow?
We handle the migration.
Tickets, contacts, KB articles, custom fields, attachments. Everything moves to your new platform while your team keeps working normally.
40,000+
Tickets migrated
Zero
Data loss
24/7
Cutover support
Where can I move from ServiceNow?
We support these migration paths from ServiceNow. Click to see the full field mapping.
A dedicated team handles your migration
Other tools hand you a dashboard. We assign you an engineer who knows your platform inside out.
Dedicated Migration Engineer
One person owns your migration end to end. Not a ticket queue.
24/7 Cutover Support
We manage the switch live, on your schedule, even weekends.
Post-Migration Validation
Full report verifying every record. You sign off before we close.
Zero downtime
Your team keeps working. We sync in the background.
YOUR SERVICENOW (stays live)
MIGRATEX MIGRATION
NEW PLATFORM
How it works
How are you moving off ServiceNow?
Every migration is different. We handle all three.
Full migration
Move everything: tickets, contacts, KB articles, custom fields, attachments. Your complete history lands in the new platform.
Example: A 50-person support team switching platforms at renewal.
Merge multiple instances
Consolidate separate instances into one environment. We handle deduplication and field conflicts.
Example: Post-acquisition teams merging two accounts into one.
Partial migration
Filter by date range, ticket status, tags, or any criteria. Move only what matters and leave the rest behind.
Example: Migrating only open tickets and last 12 months of history.
How we compare
Most migration tools give you a dashboard and wish you luck. We give you a team.
| Feature | MigrateX | Help Desk Migration | DIY / Manual |
|---|---|---|---|
| Dedicated migration team | Included. One team from scoping to cutover. | Self-service tool. You run the migration yourself. | Your engineering team builds and runs it. |
| Custom field mapping | Included. We map every field and review it with you. | Custom Work tier (paid). | Manual CSV prep and field matching. |
| Delta / incremental sync | Included in all plans. | Signature tier only ($4,200+). | Requires custom scripting. |
| Cutover support | 24/7 support during go-live. | Paid add-on, scales with migration size. | On your own. |
| Migration rollback | One-click rollback. | Not available. | Manual restore from backup. |
| Parallel migrations | Included. | Paid add-on. | Custom scripting required. |
| Data validation report | Full report before and after. You sign off. | Limited validation. | Manual spot-checks. |
| Pricing model | Per-record, volume-tiered. No hidden fees. | Per-record, non-linear + paid add-ons. | Engineering hours + opportunity cost. |
| Free test migration | Up to 100 records on your actual data. | Up to 25 records. | N/A |
Dedicated migration team
Custom field mapping
Delta / incremental sync
Cutover support
Migration rollback
Parallel migrations
Data validation report
Pricing model
Free test migration
ServiceNow migration questions
Tickets, contacts, companies, KB articles, custom fields, tags, attachments, and more. We run a scoping call to confirm exactly what moves.
Depends on data volume. Small instances finish in hours, larger ones in a few days. We give you a timeline after the demo migration.
No. Your current platform stays fully operational. Delta sync captures changes right up to cutover.
Yes. Every migration starts with a free demo migration on your actual data. You review the results before anything touches production.
Everything is encrypted in transit and at rest. Each migration runs in an isolated environment with scoped API credentials.
What our customers say
ServiceNow to Freshservice“We've done ServiceNow to Freshservice, HaloITSM to Freshservice, even a Freshservice to JSM move. Honestly I was nervous about the ServiceNow one because of the dataset size. But it just... worked. No drama.”
Charles Manuel
CEO, FreshIdeas.ai
ServiceNow to Freshservice“Our client had 4 years of ticket history in ServiceNow and their IT team was convinced half of it would get lost. MigrateX ran a demo migration and the client's own team verified it. That closed the conversation.”
Mohamed Firdous
Founder & Business Head, Assuretek IT Solutions