They want to switch. Their data is the holdup.
Enterprise buyers need proof that migration won't break anything. MigrateX provides validated results, full audit trails, and a team standing by through every cutover.
Zendesk
12,847 records
Freshdesk
Destination
Progress
87%
~18s remaining
0
Records moved
0 / 12,847
Verified
0
Errors
Why enterprise teams trust MigrateX
One team, start to finish
No partner scramble, no handoffs. One accountable team runs your migration from kickoff through cutover.
Validated before you go live
Every migration includes a test run and a validation report. You see the results before anything touches production.
Full visibility. Complete audit trail.
Track every record in real time through the migration portal. Logs and audit trails keep stakeholders aligned and compliance teams satisfied.
Predictable, per-record pricing
Estimate your migration cost in minutes. Simple record-based tiers with no hidden fees. Share the estimate to speed up procurement.
How Deals Move Forward with MigrateX
Flag the Migration
When migration comes up in a deal, bring us in early. A short call surfaces complexity, timelines, and risk before they become blockers.
Migration Discovery Call
15 min · MigrateX Team
Migrating from
Migrating to
Every record. Every field. Every platform.
MigrateX maps the data model of each platform so nothing gets lost in translation. Your tickets, your configurations, your custom fields. All of it comes through.
Help Desk Platforms
ITSM Solutions
CRM & Communication
Trusted by partners and customers alike
“We kept losing deals because customers were scared of the migration. Now I just loop in MigrateX early and it stops being a blocker. Three clients closed last quarter that definitely would've stalled.”
Lorraine Lee
Regional Sales Director, HAND Global Solutions
“We've done ServiceNow to Freshservice, HaloITSM to Freshservice, even a Freshservice to JSM move. Honestly I was nervous about the ServiceNow one because of the dataset size. But it just... worked. No drama.”
Charles Manuel
CEO, FreshIdeas.ai
“Our client had 4 years of ticket history in ServiceNow and their IT team was convinced half of it would get lost. MigrateX ran a demo migration and the client's own team verified it. That closed the conversation.”
Mohamed Firdous
Founder & Business Head, Assuretek IT Solutions
“We'd been on Zendesk for years and the thought of moving everything over was honestly terrifying. 40,000+ tickets, all our custom fields, attachments. I kept expecting something to break. Nothing did.”
Subash Sebastian
Associate Director of Reservations, One&Only Resorts
“I was worried about losing conversation threads and contacts during the switch. The MigrateX team showed us exactly what would move and what it'd look like on the other side before we committed.”
Bharadwaj Giridhar
Founder, Tuco.ai
Frequently asked questions
Everything you need to know about working with MigrateX.
It depends on how many records you're moving and what types. You can get a ballpark in a few minutes without connecting anything. Most customers share the estimate directly with procurement.