Moving off Zendesk?
We handle the migration.

Side conversations come over as private comments on the parent ticket. The content, timestamps, and participants are preserved.

Yes. We can filter by status, date range, tags, or any combination. You control exactly what moves.

Macros and triggers are documented and mapped to the equivalent in your target platform. We review the mapping with your team before running it.

We set up redirects from old article URLs to the new ones. Your SEO rankings and bookmarked links keep working.

We map every custom field type (text, dropdown, checkbox, date, number) to its equivalent in the target platform. Fields that don't have a direct match get converted to the closest type with your approval.

We can migrate all brands into one environment or keep them separate. Multi-brand migrations are one of our most common scenarios.

Depends on data volume. Small instances (under 10,000 tickets) finish in hours. Larger ones take a few days. We always run a demo migration first so you know the timeline before committing.

No. Zendesk stays fully operational the whole time. We use delta sync to pick up anything that changes while the migration runs, so nothing falls through the cracks.

Call recordings transfer as attachments on the ticket. All file attachments, inline images, and embedded content are migrated with their original timestamps and associations.

Every migration starts with a free demo migration on your actual data. You review the results, verify field mappings, and sign off before we touch production.

We can auto-create missing agents in the target platform, map them to existing agents, or reassign their tickets. You choose the approach during the scoping call.

Pricing is based on record volume. The fastest way to get a number is to run a free demo migration. Takes about 15 minutes to set up, no commitment required.