Zendesk to Freshdesk Data Migration
We move your entire Zendesk (tickets, contacts, KB articles, custom fields, the lot) into Freshdesk. Your team keeps working while we handle the transfer.
What migrates
Every record type is mapped from Zendesk to its Freshdesk equivalent.
Agents
→ Agents
Organizations
→ Companies
Customers
→ Contacts
Tickets
→ Tickets
Ticket Attachments
→ Attachments
Private & Public Notes
→ Notes
Ticket Custom Fields
→ Custom Fields
Organization Custom Fields
→ Company Custom Fields
Contact Custom Fields
→ Contact Custom Fields
CC in Tickets
→ CC in Tickets
Tags
→ Tags
Categories
→ Categories
Sections
→ Folders
Articles
→ Articles
KB Attachments
→ KB Attachments
Inline Images
→ Attachments
Why migrate from Zendesk to Freshdesk?
Your team gets productive faster
Freshdesk is simpler to learn. Most teams are up and running in days instead of the weeks it takes to configure Zendesk properly.
You'll spend less
Same core features, lower price. Freshdesk licensing costs less, and you won't need a dedicated admin to keep things running.
Built-in automation that actually works
Freshdesk ships with automation and omnichannel support out of the box. No marketplace add-ons or consultant hours required.
Don't lose your history
Years of tickets, KB articles, and customer context shouldn't get left behind in a platform you're leaving. We bring everything over.
Merge multiple instances
Running separate Zendesk instances for different products or regions? We can consolidate them into one Freshdesk environment.
Common migration challenges
These are the problems teams run into, and the ones we solve before they slow you down.
Ticket threads lose their conversation history or get flattened into a single comment
Custom fields don't map 1:1 between Zendesk and Freshdesk schemas
Attachments break or go missing when references change between platforms
Agent assignments and group structures need to be rebuilt from scratch
Side conversations and call recordings have no direct Freshdesk equivalent
Multilingual KB content gets mangled when folder structures differ
Zendesk to Freshdesk migration FAQ
Tickets, agents, contacts, companies, attachments, private and public notes, custom fields on tickets/orgs/contacts, CCs, timestamps, KB articles with their folder structure, KB attachments, tags, and inline images. If it's in Zendesk, we can move it.
What our customers say
Zendesk to Freshdesk“We kept losing deals because customers were scared of the migration. Now I just loop in MigrateX early and it stops being a blocker. Three clients closed last quarter that definitely would've stalled.”
Lorraine Lee
Regional Sales Director, HAND Global Solutions
Zendesk to Freshdesk“We'd been on Zendesk for years and the thought of moving everything over was honestly terrifying. 40,000+ tickets, all our custom fields, attachments. I kept expecting something to break. Nothing did.”
Subash Sebastian
Associate Director of Reservations, One&Only Resorts