Freshdesk to Zendesk Data Migration
We move your Freshdesk data (tickets, contacts, KB, custom fields) into Zendesk. Your team keeps working in Freshdesk while we handle the transfer behind the scenes.
What migrates
Every record type is mapped from Freshdesk to its Zendesk equivalent.
Agents
→ Agents
Companies
→ Organizations
Contacts
→ Customers
Tickets
→ Tickets
Attachments
→ Ticket Attachments
Notes
→ Private & Public Notes
Custom Fields
→ Ticket Custom Fields
Company Custom Fields
→ Organization Custom Fields
Contact Custom Fields
→ Contact Custom Fields
CC in Tickets
→ CC in Tickets
Tags
→ Tags
Categories
→ Categories
Folders
→ Sections
Articles
→ Articles
KB Attachments
→ KB Attachments
Inline Images
→ Attachments
Why migrate from Freshdesk to Zendesk?
You've outgrown Freshdesk
Zendesk's marketplace, APIs, and extension framework give you room to customize in ways Freshdesk can't support. If you're hitting walls, that's usually why teams switch.
Better reporting for leadership
Zendesk Explore gives you custom dashboards and cross-channel analytics. If your leadership team keeps asking for data Freshdesk can't surface, this is the fix.
More integrations, fewer workarounds
1,500+ marketplace apps plus native Salesforce and Slack integrations. If your tech stack is complex, Zendesk probably already plugs into it.
One workspace for every channel
Email, chat, phone, social, messaging, all in one agent view. Less tab-switching, faster responses.
Bring your history with you
You've got years of tickets and KB articles in Freshdesk. We move all of it so your team doesn't start from zero.
Common migration challenges
These are the problems teams run into, and the ones we solve before they slow you down.
Conversation threads lose author attribution or timestamps when moved between platforms
Freshdesk companies don't map cleanly to Zendesk organizations, especially with custom fields
Canned responses and automation rules need to be rebuilt as Zendesk macros and triggers
Freshdesk-specific data like satisfaction ratings and source channels have no direct Zendesk equivalent
KB folder hierarchy needs to be restructured into Zendesk's category/section model
Agent groups and ticket routing rules need to be recreated on the Zendesk side
Freshdesk to Zendesk migration FAQ
Tickets, agents, contacts, companies, attachments, notes (private and public), custom fields on tickets/companies/contacts, CCs, timestamps, KB articles with folder structure, KB attachments, tags, and inline images.