Question 1

How much does a migration cost?

Accepted Answer

Pricing is per-record and depends on the types and volume you're migrating. Use the calculator above to get an estimate in minutes, no sales call required. Related data like comments, attachments, tags, and custom fields transfer with the parent record at no extra cost.

Question 2

What counts as a 'record'?

Accepted Answer

A record is a single ticket, contact, organization, or knowledge base article. Everything attached to that record (comments, attachments, custom fields, tags, SLA policies, side conversations, inline images) migrates with it. You're only charged for the parent record, not the associated data.

Question 3

What happens if something goes wrong during migration?

Accepted Answer

Every migration starts with a free test run on real data so you can verify the results before going live. During the actual migration, you get real-time monitoring and one-click rollback. After completion, a data validation report compares source and target counts so you can confirm everything transferred correctly.

Question 4

What's included that I'd pay extra for elsewhere?

Accepted Answer

Your quote covers everything: delta migration, parallel processing, custom field mapping, tag mapping, inline image handling, side conversations, cross-linking updates, associated contacts and orgs, data validation reports, and dedicated cutover support. With Help Desk Migration, many of these are paid add-ons or restricted to premium tiers.

Question 5

Do I need to connect my production system to get an estimate?

Accepted Answer

No. Enter your record counts in the calculator and you'll get a price. Connecting the source system is optional and only needed for a more exact count before you commit.

Question 6

How long does a typical migration take?

Accepted Answer

It depends on volume and complexity, but parallel processing means large migrations run significantly faster than single-threaded tools. A test migration usually completes in minutes, and most production migrations complete within one to two weeks. We'll give you a timeline estimate alongside your quote.

Question 7

Can we run a test migration before committing?

Accepted Answer

Yes, and it's free. Each test migration covers up to 100 records so you can validate field mapping, data integrity, and formatting before going live. Run as many test migrations as you need.

Question 8

Do you offer partner or MSP pricing?

Accepted Answer

Yes. If you're an implementation partner, MSP, or system integrator running migrations for multiple clients, we offer volume-based partner pricing. Reach out to discuss your setup.

Question 9

How does the cutover support work?

Accepted Answer

Every migration includes dedicated support during your cutover window. Our team monitors the migration alongside yours, handles any issues in real time, and stays available until the data validation report is clean. This is included at no extra cost, not a paid add-on.

What matters	MigrateX	Help Desk Migration
Pricing & Value
Pricing model	Per-record, volume-tiered	Per-record, non-linear
Delta migration	Included in all plans	Signature tier (+65%)
Free test migration	Up to 100 records	Up to 20 records
Support & Reliability
Dedicated cutover support	Included with every migration	Paid add-on, scales with migration size
Migration rollback	One-click
Platform & Capabilities
Parallel migrations	Included	Paid add-on
Custom field mapping	Included	Self-service
Tag mapping	Included	Paid add-on
Inline image handling	Included	Paid add-on
Linked record preservation	Included	Paid add-on
Data validation report	Included	Limited

Predictable pricing that scales with you

Choose your current software

We fixed the three things wrong with migration pricing

Cost shouldn't blow up at scale

Your quote covers everything

No pricing guesswork

See how MigrateX stacks up

Start with a free test migration

Pricing questions